|
The ITS Help Desk is seeking enthusiastic, friendly students to join our team as entry-level Help Desk Front Desk Consultants. Previous customer service, tutoring, or similar experience is especially valuable. Experience with technology is helpful, but not required; we'll happily teach you what you need to know. This is a great opportunity to assist members of the Macalester community while learning valuable job skills. This is primarily a customer service, rather than a purely technical job. The list of duties below applies primarily to on-campus work. There are no remote work opportunities - Provide a friendly, welcoming presence at the ITS Help Desk in the Humanities building, greeting walk-up visitors and responding to phone and email.
- Ask questions and accurately record information to assist with problem resolution.
- Research, consult, and follow instructions to resolve technical problems and perform basic technical tasks, such as: preparing new computers for delivery, removing spyware, installing printers, and answering general questions about IT services at Macalester.
- Deliver or pick up supplies and equipment to/from offices and computer labs.
- Participate in Help Desk training opportunities.
- Other duties as assigned.
|