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The ITS Help Desk is seeking enthusiastic, friendly students to join our team as entry-level Help Desk Front Desk Consultants. Previous customer service, tutoring, or similar experience is especially valuable. Experience with technology is helpful, but not required; we'll happily teach you what you need to know. This is a great opportunity to assist members of the Macalester community while learning valuable job skills. This is primarily a customer service, rather than a purely technical job. I am now looking to hire students who can work in Spring semester, and if possible in January, starting Jan 5th. In your application please indicate if you will be splitting your award, transferring from another employer, or haven't had a job yet. Also note if you can work in January. The list of duties below applies primarily to on-campus work. There are no remote work opportunities - Provide a friendly, welcoming presence at the ITS Help Desk in the Humanities building, greeting walk-up visitors and responding to phone and email.
- Ask questions and accurately record information to assist with problem resolution.
- Research, consult, and follow instructions to resolve technical problems and perform basic technical tasks, such as: preparing new computers for delivery, removing spyware, installing printers, and answering general questions about IT services at Macalester.
- Deliver or pick up supplies and equipment to/from offices and computer labs.
- Participate in Help Desk training opportunities.
- Other duties as assigned.
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