Job Details

  

Help Desk Summer Consultant
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Job ID 4196
Job Type On-Campus Jobs-Summer (Hourly)
Employer Information Technology Services
Date Posted Mar 31, 2025
Category IT
Job Description

Summer employment is two sections, in May, after the end of classes, and from June 1-Aug 31. Hours of operation are usually 7:45am-5:00pm Mon-Thur and 7:45am-12:30pm Friday (Summer hours). Summer employment is full-time in person only. During the summer the following duties will apply and will be 38 hours per week:

  1. Provide computer, printer and network support to campus computer users via phone, e-mail, walk-in contact, and field visits. Examples of advanced support include virus removal, data recovery and OS reinstallation, and troubleshooting and researching solutions for more complex issues.
  2. Select tickets from the queue to work on in a self-directed manner.
  3. Assist in delivery of college-owned computers.
  4. Participate in special projects such as writing Help Desk KBs and asset management.
  5. Other duties as assigned.
Job Requirements

 

  1. At least one academic year (or the equivalent) of experience at the ITS Help Desk.
  2. Strong customer service focus.
  3. Experience with MacOS and/or Windows operating systems.
  4. Self motivated and ability to work without direction.
  5. Strong oral and written communication skills.
  6. Attention to detail and punctuality.
  7. Experience with a variety of common productivity and and utility software preferred.
  8. Strong time management skills. Current ITS Help Desk student employees preferred.
Benefits

Sick and Safe Time

  • Student employees accrue sick and safe time at an accrual rate of one hour for every 30 hours paid. 
  • Sick and safe time is not paid out upon departure. 
  • Review the full sick and safe time policy on the Student Employment website. 
Available Openings 10
Hours 20.0 to 38.0 hours per week
Hourly Rate $15.97/hour
Time Frame Summer
Contact Name Jacob Dorer
Contact Email dorer@macalester.edu
Work Location Humanities 316
Phone 696-6146


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