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Job ID |
5031 |
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Job Type |
On-Campus Jobs-Academic Year |
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Employer |
Information Technology Services |
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Date Posted |
Mar 27, 2024 |
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Category |
IT |
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Job Description |
- Be able to perform all tasks of a new Help Desk Front Desk Consultant (Tier 1).
- Provide assistance with student computer updates and other issues.
- Provide advanced computer, printer and network support to campus computer users via phone, e-mail, walk-in contact, chat, and field visits. Type of work performed includes software and printer installation, connecting to wired and wireless networks, virus removal, data recovery and OS re-installation, and troubleshooting and researching solutions for more complex issues.
- Assist in deployment setup and delivery of college-owned computers.
- Select tickets from the queue to work on in a self-directed manner.
- Assist in mentoring of other consultants by providing technical information and resources, general communication, and troubleshooting skills to all consultants.
- Participate in special projects such as writing TOPdesk Knowledge articles and asset management.
- Other duties as assigned.
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Job Requirements |
- At least one academic year (or the equivalent) of experience working at the ITS Help Desk.
- Strong customer service focus.
- Extensive experience with MacOS and/or Windows operating systems.
- Self motivated and ability to work without direction.
- Strong oral and written communication skills.
- Attention to detail and punctuality.
- Experience with a variety of common productivity and and utility software preferred.
- Strong time management skills.
- Mastery of skills required of a new Help Desk Consultant.
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Available Openings |
25 |
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Hours |
5.0 to 14.0 hours per week |
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Hourly Rate |
$15.57/hour |
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Time Frame |
Academic Year 2024-2025 |
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Contact Name |
Jacob Dorer |
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Contact Email |
dorer@mcalester.edu |
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Work Location |
Hum 316 |
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Phone |
696-6146 |
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