Job Details

  

Student Security Dispatcher
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Job ID 6426
Job Type On-Campus Jobs-Academic Year
Employer Public Safety
Date Posted Jul 30, 2021
Category Campus Support
Job Description

Student Security Dispatchers will staff a phone which receives all incoming Security and Facilities Service calls. They are student leaders who are integral in ensuring that all calls for Security and Facilities are answered and responded to quickly and accurately. The student dispatcher may also take calls routed from the campus switchboard. The Student Security Dispatcher will work from the front desk in Facilities. 

Responsibilities:

  • Answer calls coming to Security and Facilities, and re-routed Switchboard calls on evenings and weekends.
  • Receive appropriate training to be able to question callers and determine the specific nature of their calls.
  • Provide a triage or priority ranking for calls/requests.
  • Direct callers to other campus staff as appropriate.
  • Be connected to security officers via two-way radio, and be responsible for informing officers of the need for service.
  • Call in back up in the event of significant emergencies or multiple high level calls.
  • Provide logistical coordination during emergencies.
  • Provide limited back up office support for staff during off peak times.
  • Coordinate emergency event information and troubleshoot problems that may arise with staffing, facility use or event participants and notify the proper staff of concerns.
  • Attend and participate in weekly Student Security Dispatcher Meetings.
  • Maintain confidentiality.
  • Typing, copying, filing.
  • Collecting and sorting mail.
  • Helpig with processing key requests.
  • Logging work orders
  • Projects as assigned. 
  • Other duties as assigned.
Job Requirements

Requirements:

  • Able to work days, evenings, weekends, and at least one holiday or break period each semester (Fall Break, Thanksgiving, J-Term, MLK weekend, Spring Break or Easter). Must be available to work through finals week fall semester and through Commencement spring semester.
  • Familiar with campus – its buildings, staff, services and resources.
  • Excellent customer service skills, both in person and over the phone or two-way radio.
  • Excellent communication skills, both written and verbal.
  • Able to stay calm in high stress situations.
  • Attention to detail.
  • Able to process detailed information quickly.
  • Able to manage multiple tasks at the same time.
  • Reliable and responsible.
  • Strong organizational and problem-solving skills.
  • Able to work independently.
  • Able to maintain confidentiality.
  • Possess basic computer literacy and knowledge of Microsoft office programs.
  • Ability to learn and troubleshoot specialty computer programs.
Available Openings 4
Hours 7.0 to 12.0 hours per week
Hourly Rate $12.50/hour
Time Frame Academic Year 2021-2022
Contact Name Karin Zeller
Contact Email N/A
Work Location Facilities
Phone N/A


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