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Job Description The Residential Life Services Assistant (RSA) works with the Residential Services Manager (RSM) to maintain the daily operations of Residential Life. The RSA provides administrative support to the RSM and assists with communication (both via phone and email) during business hours (8:30am - 4:30pm).
The RSA is responsible for assisting with the RSM in tracking the central key inventory report, answering residents’ questions, sharing departmental information, and working with The Housing Director (THD) Housing Software. Because this position requires working with student information, FERPA training will be provided.
Job Responsibilities Office management Answer emails and respond to them in a timely manner (1-2 business days) Answer calls (1-2 business days) and pass along calls to respective parties Assist with administrative tasks alongside with the RSM
Maintaining and updating records Maintain accurate inventory of keys and office paperwork Manage key inventory reports and work orders Update THD profiles when necessary
Communication with residential students Special projects related to Residential Life processes Provide administrative support for central Residential Life staff with campus-wide processes, such as Room Draw and closing Coordinate and create area staff biographies through Canva and update as needed each semester
Support Residential Life staff in designated area Maintain communication with the Residence Hall Director and other student staff Assist the Residential Staff with any hall office projects as they arise Attend bi-weekly one on ones with RSM
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